Thank you for choosing buenoappplay.work to shop! We are committed to providing you with high-quality products and a great shopping experience. If you are not satisfied with your purchase, here are our refund terms:
- Refund Request
You can request a refund within 30 days of receiving the product. Please ensure that the product is unused and in its original packaging with all included accessories and instructions. - Refund Conditions
The product must be unused, undamaged, and in its original tags and packaging.
Refund requests must be accompanied by proof of purchase, such as an order confirmation email or a copy of your receipt.
Items that are not eligible for refunds include, but are not limited to, personalized products and seasonal products (such as limited-time promotional items). - Application Process
To request a refund, please follow the steps below:
Contact our customer service team to let us know the product you would like to refund and the reason for your request.
After receiving our confirmation, send the product back to the specified address at your expense (if the return is not due to a defective product). We recommend using a trackable shipping method.
Once we receive the returned product and confirm that it meets the refund conditions, we will process the refund request within 5-7 business days. Refunds will be made via your original payment method.
- Refund Processing
The refund amount will be processed within 3-5 business days after the product is returned and inspected. The specific arrival time varies depending on the bank and payment platform. - Special Circumstances
If the purchased product is damaged or shipped incorrectly during transportation, please contact our customer service team in time and we will provide you with a replacement or refund plan.
If you have any questions or need further assistance, please feel free to contact us, we will be happy to serve you!